TrustRadius Insights
OneSpan Sign, formerly known as e-SignLive, has proven to be a valuable solution for businesses across various industries. Users have …
Starting at $240 per year per user
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What is OneSpan Sign?
OneSpan Sign (formerly eSignLive) is an e-signature solution for secure document signing processes that enables organizations to digitize business processes and eliminate costly paper and inconvenient “wet” signatures.
Recent Reviews
Pricing
Free Trial
$0
Cloud
Free for 30 Days
Professionnal
$20
Cloud
Per User per Month
Enterprise
Call for Pricing
On Premise
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.onespan.com/products/esigna…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $240 per year per user
Product Demos
OneSpan Sign: Optimized Mobile Signing Experience Feature Demo
YouTube
OneSpan Sign and Smart IQ Demo Video
YouTube
OneSpan Sign and eOriginal Overview Demo
YouTube
Webinar - Electronic signatures using OneSpan Sign and Salesforce
YouTube
Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is OneSpan Sign?
With over 20 years of experience in e-signatures, OneSpan Sign is used by some of the world’s most trusted and security-conscious brands in banking, insurance, and government. What makes OneSpan Sign unique is its ability to balance the highest levels of security and compliance with ease-of-use, while providing a powerful and flexible platform that can be leveraged for use cases, channels and geographies across the organization.
OneSpan Sign Features
- Supported: e-sign on any device
- Supported: SaaS (Public Cloud or Private Cloud)
- Supported: On-premises
- Supported: Vendor-independent static & active audit trails
- Supported: Embedded audit trails
- Supported: SOC 2 Type II compliance
- Supported: FedRAMP compliance
- Supported: Legal & compliant e-signatures
- Supported: Global data centers
- Supported: Pre-built connectors
- Supported: Advanced user authentication
- Supported: Knowledge-based authentication
- Supported: Single sign-on (SSO) integration
- Supported: Digital signatures
- Supported: Customizable and reusable templates
- Supported: Groups and permissions
- Supported: Transaction management
- Supported: Signer attachments
- Supported: White-label branding
- Supported: Multi-device and channel ready
- Supported: Remote and in-person signing
- Supported: Mobile signature capture
- Supported: Advanced workflow customization
- Supported: Print Driver
- Supported: Fast Track
- Supported: Bulk Send
- Supported: Mobile apps
- Supported: e-Notary
- Supported: e-Vaulting
- Supported: Virtual Room
- Supported: ID Verification
OneSpan Sign Screenshots
OneSpan Sign Videos
OneSpan Sign e-signatures overview video
OneSpan Sign e-signing experience
OneSpan Sign Integrations
- IBM Control Desk, feature of Maximo
- Box
- Doxim ECM
- Nintex DocGen for Salesforce
- Microsoft Dynamics 365
- Microsoft SharePoint
- Xpertdoc
- Guidewire ClaimCenter
- Laserfiche
- Workday Human Capital Management
- Smart Communications SmartCOMM
- nCino Bank Operating System
- Salesforce
- Office 365
- Nintex
- Appway
- Equifax
- Oracle
- Guidewire PolicyCenter
- Pegasystems
- Formstack
- Finastra
OneSpan Sign Competitors
- DocuSign
- Dropbox Sign
- Adobe Sign
OneSpan Sign Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Linux, Mac |
| Mobile Application | Apple iOS, Android, Mobile Web, Mobile SDK |
| Supported Countries | all |
| Supported Languages | Arabic, English, French, Chinese (simplified and traditional), Danish, Dutch, German, Greek, Italian, Japanese, Korean, Portuguese, Russian, Spanish |
OneSpan Sign Downloadables
Frequently Asked Questions
OneSpan Sign (formerly eSignLive) is an e-signature solution for secure document signing processes that enables organizations to digitize business processes and eliminate costly paper and inconvenient “wet” signatures.
OneSpan Sign starts at $240.
DocuSign and Dropbox Sign are common alternatives for OneSpan Sign.
Reviewers rate Support Rating highest, with a score of 7.9.
The most common users of OneSpan Sign are from Small Businesses (1-50 employees).
OneSpan Sign Customer Size Distribution
| Consumers | 5% |
|---|---|
| Small Businesses (1-50 employees) | 5% |
| Mid-Size Companies (51-500 employees) | 30% |
| Enterprises (more than 500 employees) | 60% |
Comparisons
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Reviews and Ratings
(42)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
OneSpan Sign, formerly known as e-SignLive, has proven to be a valuable solution for businesses across various industries. Users have reported streamlining client-facing processes, securely tracking and managing approval of deliverables, and integrating electronic signatures into account opening processes. The software enables organizations to facilitate document signing in a wide range of scenarios, such as sales invoicing, patient sign-ups and consent form signing in healthcare settings, physician contract signing with external organizations and onboarding new employees or contractors. Additionally, OneSpan Sign offers an easy way to integrate with existing software products, providing a complete solution for seamless document management. Users have praised the secure digital signing technology that prevents document alteration after the first signature, decreasing turnaround time for contract approvals and signatures. Moreover, it has been highlighted how OneSpan Sign helps smaller companies present themselves professionally and efficiently handle contracts, leading to improved brand image and confidence with larger clients. Industries such as real estate, insurance, advertising, investment funds, and contracting have greatly benefited from the agile workflow provided by OneSpan Sign. The centralized management and control functionalities offered by the software have proven valuable for enterprises seeking efficient document routing and multi-department collaboration. Overall, OneSpan Sign has become an essential tool for organizations looking to improve their document signing processes both internally and externally while solving trust issues.
Comprehensive Solution: Users have consistently found Silanis e-SignLive to be a comprehensive solution for managing client processes, improving internal efficiency, and enhancing client satisfaction. Many reviewers have praised the platform's ability to streamline workflows and improve overall productivity.
Excellent API Set: The API set provided by Silanis e-SignLive has received high praise from users. Reviewers have highlighted the great documentation and the support received from the tech team. This has allowed users to easily integrate the platform into their existing systems and customize its functionalities according to their needs.
User-Friendly Interface: Users appreciate the clear user interface of Silanis e-SignLive, which makes it easy to navigate and perform tasks. Many reviewers have emphasized that this intuitive UI facilitates the signing process for clients and helps avoid usability issues.
Difficulty in searching for older documents: Some users have expressed frustration with the challenge of finding older documents within OneSpan Sign. They suggest that encouraging a standard format for naming packages would be helpful in improving the search functionality and making it easier to locate specific documents.
Customer service is hard to reach: Several reviewers have mentioned that customer service at OneSpan Sign can be difficult to reach and not always immediately helpful. Although most problems are eventually resolved, some users would appreciate more accessible and responsive support channels.
Customization of eSign emails needs improvement: Users have provided feedback on the need for better customization options for emails sent during the eSign process. Instead of exchanging Word documents with the support team, they suggest having a user interface where they can easily customize these emails according to their requirements.
Based on user reviews, the most common recommendations for eSign Live are as follows:
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Customize according to your needs and understand the disaster recovery policy and uptime metrics. Users highly recommend eSign Live for its high level of customization. They suggest stating your organization's specific requirements and understanding the software's disaster recovery policy and uptime metrics.
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Improve integration capabilities and implementation process. Several reviewers suggest enhancing the integration capabilities of eSign Live, particularly with Salesforce. They recommend allowing customers to integrate the software directly without requiring an enterprise account. Additionally, users highlight the ease of implementation for eSign Live and suggest making the process even smoother.
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Enhance usability and placement of signature areas. Users find eSign Live helpful and user-friendly; however, they suggest improving the placement of signature areas within documents to make it more intuitive for signers. Reviewers also emphasize the importance of testing the software before using it for critical document signing.
Overall, users highly recommend eSign Live for its reliability, affordability, ease of use, and good professional services team. They suggest deploying it widely in office environments and comparing it to other vendors before making a decision. The free trial is considered worth trying, and integrating eSignature into workflows is recommended for simplifying processes.
Attribute Ratings
Reviews
(1-16 of 16)Companies can't remove reviews or game the system. Here's why
November 29, 2022
OneSpan Sign keeps you secure and agile
There are many occasions where I like to use OneSpan sign. We operate a paperless office as to many companies across the advertising business sector. It’s important to be able to sign documents in a mobile environment, and not have to print the document and scan as we need to work in a more agile way.
- Clear instructions
- Good technology
- Could be a better UI
- Sometimes crashes
September 12, 2019
One of the best and efficient digital signature solutions on the market.
Score 8 out of 10
Vetted Review
Verified User
We are currently using a white-labeled deployment of OneSpan Sign which has been completely customized as per our brand theme. It is used by our entire organization both for internal and external purposes. Our APAC headquarters are in Singapore and global headquarters are in Paris. So, we need to send a lot of contracts and other legal documents often for approvals and signatures, and OneSpan Sign has significantly decreased the turn around time for that in a safe and secure manner. Our clients also find it convenient as sometimes they want to start new campaigns or increase budgets in a jiffy and signing contracts without OneSpan Sign can cause a significant delay.
- Customize the product as per our brand guidelines so that it integrates seamlessly with all our existing systems
- Customer support is really efficient and well informed
- It provides complete audit trails embedded within the document which helps us track if the document has gotten corrupted during the workflow
- Search capabilities can be improved by a great extent. We still can't search documents by name of the signatory
- Pricing seems a bit high when compared with other players in the market
- Data importing and exporting capabilities can be improved drastically
Our firm requires an easily accessible digital signature platform that allows our clients to sign invoices and T&C documents. We use it mostly for sales purposes. It saves time and energy versus other, more antiquated technology. It also keeps our documents in a central repository so we can access at a later date.
- Creating a package for a client with the necessary documents is quick and painless.
- Adding signers to the package is as simple as adding their name and email.
- You can utilize a print driver to upload your documents to OneSpan
- Searching for older documents can take some time/effort.
- Encouraging users to use a standard format for naming packages would be helpful
- Users don't always know to go through the whole process
May 04, 2018
It will help you generate more business!
We use eSignLive every day on 100% of our contracts between clients, buyers, and sellers.
- How quick it is to use the eSignLive platform when contracts need to be signed within deadlines!
- It is very easy to build a file and add new signers while keeping documents very private.
- The guidance to sign the contracts for people who aren't as strong with technology is very helpful. Clients call me often to let me know that they are very pleased with this e-signing platform.
- I would like my signature timezone to change to Eastern.
- The evidence summary should be within every individual file
May 03, 2018
Great Product - Easy to Use
All of our P&C staff use e-sign every day to interact with clients. This saves our clients from having to print documents and scan them back to us. Also saves our printing costs.
- Ease of doing business
- Quick to get documents back
- Great price
- More integration with our systems
May 02, 2018
Excellent tool for getting documentation completed easily, quickly, efficiently, and securely!
We use eSignLive to facilitate paperwork for on-boarding new employees as well as paperwork for new and existing students who sign up with our school. The system is easy to set up and use so getting started is a fast process. It includes several options for secure authentication for documents containing private information such as credit cards, social security numbers, drivers license etc. The signer(s) can simply use a web browser to complete documentation rather than printing, filling out, scanning and sending back documentation requiring printers and scanners etc. This has eliminated the delays we were typically having with getting paperwork back due to people not having printers or scanners or that happen to be out of ink for their printer etc. Much easier documentation work flow for all parties. Also with the archival capability it includes a means to store these documents
- eSignLive provides the ability to create templates for reoccurring documents so once they are set, creating a new package is really quick and easy.
- Adding your own documents (Word or PDF) to create forms that can be filled out easily.
- Ease of signers to complete the forms or documents without having to download or install anything.
- It would be easier if the preview of the templates would display how the text blocks would actually appear in a final document.
- I would like to see a way to copy text fields once resized to other parts of the form so they are consistent in size.
November 03, 2016
eSignLive's Daily use
eSignLive offers the company the ability to have someone sign a document without them being present. We use it on a daily basis in the office and out in the field.
- It creates a friendly environment to get signatures on your documents.
- It is user friendly and support is always available when needed.
- It saves me time instead of waiting on someone to come in to the office to sign things or trying to track them down.
- I would like to see the ability to print all attachments for one file at once. Having to open each document sent to one signer takes up time.
- If the system is down it does not tell you until after sending a document.
- Some signers are having difficulty processing documents on their end currently.
November 03, 2016
Silanis - E-sign Review
I have been using this service for a couple of years and it has greatly facilitated my task as a real estate broker. There is ease of convenience and clients appreciate being able to act quickly on "signing" documents without anyone having to displace themselves. It's great!
- Convenience - no displacement.
- Able to act quickly with offers, counter offers etc.
- Simple to use - professional.
- Download of document; presently any "secured" document has to be "unlocked" - if it can implement the process of "unlocking" that would be very helpful
September 29, 2016
Enterprise eSignature
Experience: I have been using eSignLive for over 2 years in a large banking environment and have found both the ability to have a private cloud version coupled with rich integration and API support has removed significant risk, cost and time from the implementation.
The rich API support has allowed us to build an entire custom wrapper layer around eSignLive to meet the strict security/compliance and complex integration needs of a large multi-brand, multi-product organization. Customer experience is critical for the bank and our ability to customize the communications and signing experience with our layer while leveraging the power of eSignLive has been a great outcome for the bank.
- Allows access to rich APIs that has enabled us to develop a full wrapper layer to model complex business processes and enhanced features.
- The ability to run against a public cloud or private cloud provides companies with a choice of paths to satisfy different requirements around security, performance, data residency or sovereignty.
- Running a private instance has allowed our customer to control the level of performance and security for their core banking applications by not connecting them to public clouds based offshore.
- Signing ceremony performance on small mobile devices.
September 26, 2016
Good Customer Service
We use it for our insurance agents to complete appointment paperwork to become contracted with our company.
- I like how the paperwork is emailed directly to me.
- The filter engine when searching for a particular person doesn't seem to work well within the inbox.
September 20, 2016
eSignLive for Scholarship Applications
eSignLive is being used in a variety of different departments. After discussions with our IS team and seeing a demo of the program from the eSignLive team, we decided to use eSignLive in my department for intake of our scholarship applications.
Previous years, we had received hundreds of scholarship applications by mail, email, and fax. Many of the applications were difficult to read as they were handwritten, and many students forgot required pieces of documentation such as their transcript or a reference letter. eSignLive looked like it would fix most of those issues so we tried it!
- Electronic/online submission of applications
- Required fields
- Easy to create your form, have it company branded, and personalized
- The current search function did not work at all if you are trying to search by the name of the person who submitted the application.
- The page by page sorting can be improved. We had hundreds of applications, and at a max of 10 applications per page, it doesn't allow you to 'jump' to a certain page. You can only flip through page by page which was frustrating.
- We were unable to export the data from the forms. It would have been great to be able to click a button, and be able to export the data from the forms into Excel. Our IS dept figured out a work-around for us which helped immensely.
- They have 'required fields' as an option when you are creating the form. The only problem with the required fields is that the red exclamation point didn't disappear once the required field was filled in, so it continued to look like there was an error with that field.
April 29, 2015
e-SignLive Streamlines Client Approval Proccesses
Score 10 out of 10
Vetted Review
Verified User
Silanis e-SignLive streamlines client facing processes allowing us to securely track and manage approval of client deliverables. Now there is no more guess work on the status of our client deliverables -- we know where we stand with each of our clients, and no longer chase paper. We're always looking for solutions that make our day-to-day work lives easier -- put this one at the top of your list because it does just that.
- We needed a better way to manage client processes, and with Silanis e-SignLive we not only made things easier on ourselves internally, but enabled a happier client base as well. Now we know where we stand with each client, through every phase of every project.
- Nothing! We save time, paper, and money using Silanis e-SignLive. Our clients love having the option to sign their documents electronically -- streamlining proposal acceptance and review processes.
Score 10 out of 10
Vetted Review
Verified User
I used this product for document sign off. This was used to finalize documents with both employees and consultants / contractors. It is used mainly in the Human Resources group, with some use in Finance. This product dramatically reduces the time to complete documentation so that our resources can go live as fast as possible.
- Straightforward and easy to use.
- Dramatically reduces time to complete documentation.
- Very reasonably priced, definite value added to reduce down time.
- This product has worked flawlessly for me, I can think of nothing I would have Silanis change in the current workflow.
August 07, 2014
Experiencing e-SignLive as a 2014 implementation
Score 10 out of 10
Vetted Review
Verified User
Enterprise use of the e-SignLive product in a software as a service design. Centralized management of control of functionality and user access. This software addresses the business need of electronic signature gathering and tracking of document delivery in non-esign business process scenarios.
- Ease of activation , users can be active in the system in a short period of time
- Legal strength of documents and process details
- Flexibility in configurations of the user interface
- User management options within the user interface
July 25, 2014
Who needs paper anymore?
Score 9 out of 10
Vetted Review
Verified User
I have been using E-SignLive to onboard new employees. They sign their employment contract with e-Sign Live. We are now getting onboarding done much faster. We are looking into branching this to contract with our clients. Very easy to use, good pricing and great support. Overall very happy with e-SignLive
- Ease of use
- Integration
- Secure
- Faster turnaround times
- Further integrate into other systems : CRM, SharePoint
July 22, 2014
Friendly e-sign solution
Score 9 out of 10
Vetted Review
Verified User
We use e-signLive to sign our contracts and manage the different versions as well
- Managing our sale documents and proposals
- Saves us time in getting the appropriate approvals from our client
- I would like to see is the functionality to adjust various templates within the admin panel rather than submitting the modifications to Silanis' support and waiting back for a confirmation that it is changed.
- A simpler integration documentation for a given platforms such as Fusion Middleware would have been very helpful although we were able to figure it out with their tech support.